Last updated: 24 September 2026
This is an English translation provided for your convenience. The Dutch version is the original and legally binding text; in case of any discrepancy, the Dutch version prevails.
Plans change sometimes. Below you can read how and until when you can change or cancel a booking with Dutch Airport Taxi Direct free of charge, and what applies if you do so later or do not show up.
You can change or cancel your booking free of charge up to 3 hours before the agreed pickup time.
This includes, for example, changing the pickup address, destination, time, number of passengers, or the vehicle requested. Please contact us as soon as possible so we can adjust the planning in time.
If you cancel within 3 hours of the agreed pickup time, we may charge a fee of €25, as the driver has already been scheduled for you at that point.
If the driver is ready at the agreed time and place and you are not present and cannot be reached, this counts as a no-show. In that case, we may charge a fee of €25. For airport pickups, we naturally take into account the time needed to collect luggage and clear customs.
In the event of repeated late cancellations or no-shows without a valid reason, we reserve the right to refuse future bookings from the customer concerned.
Are you being picked up at the airport? Then we track your flight automatically. If your flight is delayed, we adjust the pickup time accordingly. A flight delay therefore does not count as a late cancellation or no-show, and no additional costs will be charged for this.
You can change or cancel your booking in the following ways:
Please always mention your booking number, so we can find your booking quickly.
In the exceptional case that we have to cancel a booking ourselves (for example due to force majeure), we will let you know as soon as possible and make every effort to find a suitable solution together with you.